Frequently asked questions

Here you can find answers to some of the most popular questions we get asked.

Communal spaces

Can I have a barbecue in an outside communal space?
Can I keep items inside a communal area?
Can I keep items outside in a communal garden?
Who is responsible for repairs and maintenance of communal areas?

General

How can I submit a compliment or complaint?
What are your opening hours?
What’s the best way to contact Thrive?

My Home

Can I decorate my home?
Can I have a barbecue?
Can I keep a pet?
Can I run a business from home?
Do I need contents insurance?
How can I enquire about an adaptation for my disability?
How can I find out about upcoming major works to my block?
What improvements can I make to my home?

My Lease

Can I make adaptations to my home?
Do I need to tell you if I sell my home?
What does leasehold mean?
What is a lease?
Who is responsible for repairs in my property?

My Tenancy

Can I add my child as a joint tenant?
Can I add my partner/spouse as a joint tenant?
Can I remove one name from a joint tenancy?
Can I take in a lodger?
How do I add or remove a household member?
What do I do if my circumstances change?

Payments

Am I entitled to help with my rent and service charges?
How can I check my balance
How can I check my rent and service charge amount?
How can I make a payment?
How can I pay by Direct Debit?
How do I get a refund of a credit on my rent account?
How do I pay my service charges?
I need some help with finances
What do I do if I have trouble paying my rent or mortgage?
What do I do if I have trouble paying my service charge?
What happens if my tenancy ends and I have rent arrears?
What happens to my benefit claim when my tenancy ends?

Shared Ownership

Can I sublet my shared ownership property?
What is a shared ownership lease?
Who is responsible for repairs of inside my shared ownership property?

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