Here are some common problems and top tips for you to try. 

First name and last name:

This needs to match what we have for you on file. Common issues include:

• We might only have the initial for your first name on file (E.g. T Homes)
• If your surname is double barrelled, please try all variations including removing the hyphen
• If you have a double first name, please trying entering both names together as well as just the first half

Date of birth:

The way the system asks you to enter your date of birth will vary depending on the device and browser you are using. You can type your DOB in – for example if your birthday is 12th October 1991, you would need to type 1991-10-12. You’ll only need to do this once to register.

Account reference:

Your account reference number is six digits long and can be located on any rent or service charge statements we have sent to you. If you moved into your property before 2016 you may have a 14-digit reference number - if so please contact us for your six digit reference number to register. The best way to get in touch without having to wait in a telephone call queue is to message one of our agents directly on Facebook messenger by clicking here.

Verification contact details:

The contact methods used to verify your account must be what we have stored on your file. If this information is incorrect, you can get in touch without waiting in a telephone call queue by messaging one of our agents directly on Facebook messenger by clicking here or email enquiries@thrivehomes.org.uk.

Any other issues:

If this doesn’t resolve your issue and you still require assistance, please contact us. The best way to get in touch without havin to wait in a telephone call queue is to message one of our agents directly on Facebook messenger by clicking here.